hungryhorse
Begin course

Introduction

Customer Engagement

What makes a customer recommend you above others? How you like to be served or how they like to be served? Engage and create your own ‘promoters’ every time

Next

Content

Greene King

The Welcome

The Welcome


Customer Engagement

Recommendations

Recommendations


Customer Engagement

The Check-back

The Check-back


Customer Engagement

The Farewell

The Farewell


Customer Engagement

Atmosphere

Atmosphere


Customer Engagement

Missions

Mission 1

I have welcomed/acknowledged every customer I have come into contact with today

Mission 2

Every meal I have delivered today, I have checked & would serve to my Nan

Mission 3

At every opportunity I have confidently carried 3 plates today

Mission 4

I have pointed out and encouraged my customers to have desserts whenever I have cleared plates

Mission 5

Every customer that I have noticed leaving today, I have bid a farewell

Missions completed?

Well Done

Well Done!

You have completed your missions!

Customer Engagement